Comment: Just bought a Ibanez AV1 Tenor guitar from you and posted this Seller review
I bought a Ibanez AV1 Tenor guitar when it came it had a buzz on first string. Called Alto the seller and Cassie sent me a new guitar that same day. Terrific service and a great guitar. The seller is trustworthy. I couldn't ask for a better experience. I had a longer story to tell but limited space limits me saying more. Great Seller!
That is the short story, here is the longer version I intend to post on the Tenor guitar registry and the Tenor guitar baritone Ukulele Facebook page.
Buying my Ibanez AV1 Tenor guitar
I looked all around and found that the big music retailers did not carry this instrument.
There did not seem to be a place where I could go in and try the instrument out.
Also found that the price was remarkably stable. The AV1 has one price. So I
Went to Amazon and looked up the partner they had that was closest to me. I ended up
Ordering from Alto Music of Orange County in New York.
Four days later the guitar arrived and I unpacked and played it for a couple of days.
I found that the first string had a buzz and upon investigation I found the action was very low and it did that sitar thing on frets 1 and two. I called Ibanez and talked to a guitar tech named Tom who said it was a newly introduced instrument and he wanted to check with his manager to see if they had a new nut to replace the one I had. He suggested that the people at Alto while he chased down the availability of a new nut. I suggested that the nut could be repaired easily. Tom said that he knew there were ways to fix the one I had but he said I had just bought a new instrument and Ibanez wanted it to be right not repaired.
When I called Alto I was put touch Cassie. Without a moments hesitation Cassie said she wanted to check with her manager to make sure a new instrument was available. Later that day I got an email from Cassie saying a new guitar that had been checked by the store’s tech was on it’s way to me. The new guitar plays great and the first one is headed back.
I have heard Ibanez sold out the first run of this instrument and the next group is hitting the stores on August 22. I bet the major retailers still will not have a version to play.
If anyone is wondering if they dare buy this instrument I am here to testify that my experience with Ibanez and Alto was great. Alto has won a new repeat customer for all my future musical needs.
Thanks you guys are great.
Bruce J NYC
I found your music store off Reverb and its a great site . I have purchased two guitars from your company and i plan to buy more . Jon did a great job in helping me out with cases for the guitars . And it is nice to get a guitar that is set up nice. I am confident in buying bigger purchases from your company . Thanks again for the great guitars and cases ..