After Avid determined that intermittent problems really were a defective unit I contacted Alto Music. They responded within minutes and arranged to ship me a replacement along with a prepaid return label. No hassles! You don't find that kind of customer service just anywhere these days. Sometimes I have trepidation about buying from big New York stores, but I'd do business here again.
I've had occasion to order a few things from Alto since our talk. And I simply wanted to tell you how impressed I've been with the superior level of service Alto is providing. I realize we're not that far away, geographically, but I'm still amazed at how fast things get here, even following a holiday break.
I feel fortunate to have found such a great place to shop.
Hope all's well with you.