Mr. Haber, I am writing you today regarding the outstanding experience I had with the manager of your drum department, Dan Faiano. I recently purchased a Pearl Masters Custom Maple Elite drum set from your store. From the outset, Dan's creativity in both marketing the set and doing what it took to make the sale happen, reflect highly on you and your business model. As an out of state customer looking to purchase a high end drum kit from your store, I posed several challenges to Dan including additional photography and live recordings of the kit after set-up and tuning. Dan took the opportunity to excel in each of these tasks, and it is ultimately what made me feel comfortable purchasing the kit without having actually seen or played it. The kit arrived at my home in Virginia having been meticulously packaged by Dan. I cannot tel you pleased I am with the entire experience. You are blessed to have such a talented guy heading up your drum department. Dan's work ethic, commitment to your business, and finally his commitment to his customers are reflective of a high performing business. This guy will go as far as you let him in your organization. Alto Music has truly earned a new customer.. Best regards, Dave L
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